Exchange Policy


All our products are made on make to order basis; hence the product can be exchanged only in the case of genuine quality issues being found in the product.

The customer will have to inform us of their intention to exchange the product within 3 days of receipt of the product.

You must share the photos of the product. Our quality check team will review the quality issues raised by you and then initiate the further process.


As a company policy, we do not provide a refund/return on any product once sold. 


A customer can cancel the  order within 4 hours of placing the order. Please write to us at to request a cancellation.

Upgrade Policy (Only applicable for Lx Shield)

We do understand that you could change your phone or upgrade your phone in a few years. Hence, we are happy to provide you a new Lx Shield in exchange of the old one.

We will provide you credit of 50% of the invoice value of your old Lx Shield.

To initiate an upgrade, you must have a physical invoice copy or atleast a soft copy of the purchase of your old Lx Shield.

The product should be in a good usable condition. The condition of the product will be determined by our quality check team. If condition is found to be otherwise, our team will intimate you and let you know regarding the revised credit value.